Terms and conditions
Article 1 — Scope
These terms apply to the sale of digital services only by ZALVENTO CREATIONS LTD (Company number 16756291, registered office: 58 Windsor Avenue, Adlington, Chorley, England, PR7 4JS). This site does not sell any physical goods. Any order placed on the site implies acceptance of these terms.
Article 2 — Amounts and VAT
Amounts are in euros. VAT may apply depending on the customer's country. The applicable price is that displayed at the time of order. Prices are subject to change.
Article 3 — Confirmation
The order is confirmed upon receipt of payment. A confirmation email will be sent to the customer. ZALVENTO CREATIONS reserves the right to cancel any order in the event of a payment issue or suspicious behaviour.
Article 4 — Payment
Payment by card. Transactions are secured by our payment provider. The customer warrants that they have the necessary authorisation to use the chosen payment method.
Article 5 — Delivery of services
Ordered services are delivered within the timeframes stated on the service page. All deliverables are provided electronically (no physical delivery). In case of delay, the customer will be notified by email as soon as possible.
Article 6 — Cooling-off period and right of withdrawal
In accordance with applicable consumer law (France and UK), the customer has a 14-day right of withdrawal from the day of conclusion of the contract. For digital services, if the customer has expressly requested that the service be performed before the end of the 14-day period, they lose their right of withdrawal once the service has been fully performed. To exercise the right of withdrawal or request cancellation: contact@zalventocreation.com.
Article 7 — Service level
ZALVENTO CREATIONS undertakes to provide services in accordance with the catalogue descriptions. In the event of a discrepancy, the customer may request compliance or a credit within 14 days of delivery.
Article 8 — Jurisdiction
In the event of a dispute, an amicable resolution will be sought first. These terms are governed by the law of England and Wales. The courts of the company's registered office shall have jurisdiction.